🛠️ Audio & Video Problems

📷 Members sometimes experience audio or video problems during a live session. Issues may include blurry or blocky video, frozen video, or poor audio.

Troubleshooting Options:

Internet Speed

  1. We recommend a download speed of at least 10 Megabits per second (Mbps), but the more is better to send and receive high-quality audio and video. Try to connect to Wi-fi, which may provide more stable and faster internet.

  2. You can check your internet speed here.

Try a Different Device or Browser

  1. If you’re joining via the Pace app (iOS or Android), be sure that you have the latest version of the app from the app store.

  2. If you join via a computer, the Pace video service works best if you download and use the latest Chrome browser (instead of Safari, Firefox, or Edge browsers).

    • Tip: Try closing other apps on your computer so the Pace video service can use all of your computer’s resources. Sometimes a different app (like Zoom) may be using your video and closing the app releases the camera to use with Pace.

Upgrade your headsets, microphone, or camera

  1. To join a live session, you need to have a working speaker (or headset), microphone, and video camera.

    • For the best audio: Use a headset (or earphones with a mic) to reduce echo and disruption from noise coming from your space.

    • For the best video: Most new smartphones have a high-quality camera. If you’re using a computer, consider upgrading your webcam. Also, be sure that the lighting in your room is bright so the members can see you clearly.

  2. To change which camera/microphone you are using, click the Gear Icon in the top right of your screen. You will then be able to choose which device you would like to use for your Pace video/mic during the session


Testing Your Audio & Video

If you’re using a computer to join a session, you can visit this public test room to make sure your camera and microphone is set up correctly:

  1. Video camera check: Make sure that your camera permissions allow Pace to record your video. In Chrome, here are the instructions.

  2. Speaker check: Click ‘Test’ to hear a horn sound that shows that your speakers are working.

  3. Microphone check: Speak and see that the green bar responds to your voice.

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